IT'S OK TO CHANGE YOUR MIND

 

Not everything is perfect, so if you’re not completely happy with your purchase, you have 14 working days from the date of receiving your order, to pop it back to us for an exchange or refund. We love being able to offer Free UK standard delivery, but returns are the responsibility of the customer..... This is why we have created a quick and simple way for you to return your item if you need too! *Any claims for lost parcels are the responsibility of the customer, therefore please select the correct options.

We kindly ask that you make sure all products are returned in their original condition, with their originally packaging and labels still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer. All shoes should be tried on a carpeted surface before wear.

 

 

PLEASE NOTE:

• Liquid Detergent or clothing care products are non returnable
• Any personalised item like Rcahel Jackson engraving or Breathe Mongrammed pyjamas are non-returnable. We are unable to offer an exchange or a return on engraved jewellery. In the case of Goods which are made and supplied to your specification or which have been personalised for you, you will not have the right to cancel the Contract.
• Swimwear pieces are refundable as long as the hygiene sticker it still visible and not been removed. 
• Underwear & Earrings is non-returnable unless faulty.
• Face masks are non-returnable for hygiene purposes.

 

 

LATE RETURNS

 

You have 14 working days from when you receive your parcel to return your items back to us, using the various methods stated. If the goods are returned outside of this time frame then it will not be accepted, and will be returned back to the customer. 

If you have any further questions or concerns about your parcel then please do not hesitate to contact us via email: customercare@the-dressingroom.com or phone: 01727 853577

 

 

 

ALL RETURNS

 

1. Ensure you are returning with in the 14 day time frame.

 

 

 

ACCOUNT HOLDER CHECKOUT ORDERS *This is only available for UK customers

Returning made easy with a fee of £4 per parcel, which will be deducted from your refund when using our Royal Mail Returns. For example, if you use 3 Royal Mail labels to return 3 separate parcels, £12 will be deducted from your refund total. 

 

1a) ORDERS PLACED VIA YOUR ONLINE ACCOUNT

- If you placed your order via your online account, then please sign into your account and find the order you wish to return.

- Follow the steps asked in regards to a return or exchange and submit your notification request, which will be sent to us.

- Follow this link to input your details to create a free returns label via Royal Mail

https://www.royalmail.com/track-my-return/create/6055

 

- Pop the unwanted items back into their packaging or suitable returns packaging so that the items are completely protected

- On your paper invoice please cut off the bottom section and place inside your return parcel.

- Please take your parcel to your local post office or have your parcel collected, where they will scan and give you a proof of postage.

- Once we have received your return we will process your refund, deducting the £4 return delivery charge.

 

 

 

GUEST CHECKOUT ORDERS *This is only available for UK customers

Returning made easy with a fee of £4 per parcel, which will be deducted from your refund when using our Royal Mail Returns. For example, if you use 3 Royal Mail labels to return 3 separate parcels, £12 will be deducted from your refund total. 

 

1. Ensure you are returning with in the 14 day time frame.

 

1b) ORDERS PLACED VIA GUEST CHECKOUT

-  Pop the unwanted items back into their packaging or suitable returns packaging so that the items are completely protected

-  On your paper invoice please cut off the bottom section and place inside your return parcel.

-  Click the link below to input your details to create a returns label via Royal Mail

https://www.royalmail.com/track-my-return/create/6055

 

-  Please take your parcel to your local post office or have your parcel collected, where they will scan and give you a proof of postage.

-  Once we have received your return we will process your refund, deducting the £4 return delivery charge.

 

 

 

RETURN YOUR ITEM VIA A COURIER OF YOUR CHOICE

If you do not wish to use our return services or live oustide of the UK, then please use the following options:

 

1. Pop the unwanted items back into their packaging or suitable returns packaging so that the items are completely protected

2. On your paper invoice please cut off the bottom section and place inside your return parcel.

3. Send it back to us at the following address via a recorded service, so you have a proof of postage, by a courier of your choice:

The Dressing Room

6-8 High Street

St. Albans

AL3 4EL

the-dressingroom.com is not responsible for returns costs outside of the DPD Free UK Return service 

 

 

 

HAVE YOUR PARCEL COLLECTED FROM YOUR FRONT DOOR!

Royal Mail offer a Parcel Collect service for your returned items.

Pay for your own label and collection via the Royal Mail website. Please be aware though you must select the correct size of parcel and a tracked service (We advise the Tracked 48 Service for a Small Parcel) with the correct compensation value. Returns are the customer's repsonsibilty therefore you will require a tracked proof of postage for the returned order.

Please visit: https://www.royalmail.com/collection

 

 

 

DROP OFF LOCATIONS WITH COLLECT +

Make returns easy with Collect +, simply click on link and fill out the details. 

As returns are the customers responsibility we advise to select the option with 'tracking and signature on delivery' so you can monitor the return and ensure it has arrived safely.

 

For an Economy (3-5 working day) tracked and signed collection for a parcel 0-2kg - £5.99

1. Package up your item as stated in the 'Returns Process' tab

2. Click on this link to fill our your details and pair for the return: https://www.collectplus.co.uk/send-a-parcel/new-parcel?recipient_name=THE+DRESSING+ROOM+LIMITED&house_number=6-8+&street=HIGH+STREET&city=ST+ALBANS&county=HERTFORDSHIRE&to_postcode=AL3+4EL

3. Once we have received your return we will process your refund

 

 

 

RETURN ORDER IN STORE

As a quick and easy way to return your item, why not visit us in store and drop off your items. We will give you a proof of receipt and your order will be passed on to the website team to be processed for a refund, or alternatively have a browse in store to exchange your item.

1. Package up your items as stated in the 'Returns Process' and make sure you have filled out your returns form inside.

2. Receive a proof of return from a member of staff in store 

3. Take the time to browse in store to see if there is something you would like to exchange it for - our friendly team are always here to help!

3. Alternatively if you wish for a refund then this will be processed separately by the website team, using your original payment method.

 

 Please follow the steps below to make an exchange:

 

1. Contact us via email: customercare@the-dressingroom.com or phone: 01727 853577 with your name, order number and item you wish to exchange for (this enables us to put the item on hold and confirm that we have it in stock)

2. Send back your original item, filling out your returns form stating that you wish to exchange it and the details of the new product

3. If there is a difference in payment we will contact you to process this before the new item is dispatched 

4. Receive a confirmation email of when the new item has been sent

 

 

Items are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items.

Please send photos of the fault via email to Becky at customercare@the-dressingroom.com stating the problem and your online order details. If the item was purchased in store then please bring your receipt with you.